Practice Philosophy

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Grewal Orthopedic and Spine is dedicated to the diagnosis, treatment and management of acute and chronic pain. We strive to provide our patients with an accurate diagnosis to relieve pain utilizing the least invasive treatment methods.

Our patient-centered philosophy involves educating patients about their treatment options; whether it is nonsurgical, interventional or surgical. Our staff members are compassionate, caring and considerate throughout the diagnostic and treatment process. It is our goal to return patient function while improving long-term quality of life.

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Practice Policies

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We are pleased you chose Grewal Orthopedic and Spine for the diagnosis, treatment and management of your pain. To acquaint you with our office policies, we provide the following information.

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Initial Consultations

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We look forward to meeting you! Please bring the following relevant information to your consultation (download links below for these docs):

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• Photo ID

• Insurance Information

• Referral: If your insurance requires a referral for a visit to a specialist you must obtain this referral from your Primary Care Physician prior to your visit.

• Diagnostic Studies & Reports (MRI/X-Rays)

• List of Medications

• Patient Initial Form

• HIPPA Form

 

We regret that failure to bring one or more of the above mentioned items may result in your appointment being rescheduled.

 

Insurance / Billing

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Insurance Plans continue to add additional subplans on regular basis. We will work with insurance companies to handle your claims. We follow NYS Fair Health for our patient billing. Patient's are expected to pay standard deductible based on their plans. We will settle with your insurance for the remaining amount.

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Medicare - Always accepted

 

Workers Compensation - NYS and federal work related programs

 

No-Fault insurance plans

 

Medicaid Plans: We will continue to see our established patients and follow ups from hospital.  

 

If we do not participate in your insurance plan, please contact Billing to find out if other arrangements are possible.Just detail your concern or question, and a member of the team will reply via message or phone call.

Otherwise, you can call 516.743.9450.  Please leave a voicemail on our billing number and we will follow up on your call.

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Payment Policy

 

Insurance co-payments are due at the time of arrival. We accept cash, checks and credit cards.

 

Appointments

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If you are a new patient, please arrive 15 minutes prior to your appointment to allow time to register. If you are running late or need to reschedule, please contact us as soon as possible to make us aware. Unfortunately, if you are more than 45 minutes late for your scheduled appointment time, we will have to reschedule.

 

Procedures

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If you are scheduled for a procedure or plan on having one in the future, please read the attached important instructions to follow prior to a procedure.You will be called prior to your procedure and notified about the following information as well.

 

PRIOR TO PROCEDURE FORM

 

Medications & Refill Requests

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Please discuss your medication needs, including refill requests, with our physicians at the time of your appointment. Medications should be taken only as prescribed.  Please do not request early refills of your medications. Patients are responsible for lost or stolen medications and prescriptions once they leave the office.

 

 

After Hours Emergencies

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Our regular phone lines are transferred to an answering service after normal business hours. Please proceed to the nearest emergency room for after-hours emergencies.